Desautels et après the digital state at the leading edge

Jon Junkin, CIO
Government Services Delivery Cluster (GSDC)
Ministry of Government and Consumer Services (MGCS)

Ontario Public Service
December 3, 2007
GSDC I&IT Overview
• Develop I&IT solutions to drive the MGCS Modernization Agenda
• Provide I&IT products, services and support to MGCS and its OPS enterprise-
– simpler, faster, smarter, more seamless and better connected via the “Service Channels” the Public and the OPS prefer to use. – in the immediate term, focus will continue to emphasize building the foundation for sustainable, successful business transformation of government and consumerservices. Core Businesses
• Supporting MGCS internal service delivery including:
– HR Service Delivery, Financial and HR Transactional Services, Supply Chain Management, Modernization, Corporate Services and I&IT Common Components • Supporting OPS external service delivery including: – ServiceOntario Kiosks, Counters, Telephony and Internet Service Delivery Channels, Archivist of Ontario and Policy and Consumer Protection GSDC I&IT Overview cont’d.
• GSDC resource distribution is focused on 3 key areas on • Approximately 70% of the work that GSDC is engaged in is • 85% of the work GSDC performs has an enterprise-wide focus. This broad enterprise focus is unique to the GSDC cluster and differentiates GSDC functions from the service scope of the seven other I&IT Clusters Big Challenges Facing the Cluster
and/or the OPS
• Implementing any potential fiscal and hiring constraints • Sustaining ongoing I&IT savings initiatives while responding to post • Accommodating and adapting to aggressive migration of retail services from other Ministries into the ServiceOntario environment • Potential for significant advances in the broader deployment and increased utilization of ERP products and services • Improving application and infrastructure availability and reliability to better satisfy a services guaranteed value proposition • Building GSDC organizational capacity • Improving MGCS information and service management practices Cluster Priorities – Short Term
Cluster Priorities – Longer Term
(in the next 18 months)
• A Public-facing IT Infrastructure Investment Strategy – ONBIS Modernization– PPSR Paperless output– CPPSB CTAR Annual Return– Contact Center / Telephony Upgrade– ORG Modernization– VISION: Birth certificate validation for Federal and other jurisdictions and groups– ESMS – Enterprise Stakeholder Management System (EASY SUITE) • An internal OPS ERP Investment Strategy – IFIS application and infrastructure investment– Payroll Modernization Phase 3 (Implementation) – A focus upon TRA, PIA, DRP, BCP planning– Enterprise IAA– Exploration of investments in new technologies • Electronic approvals, Voice over Internet Protocol, Configuration Management and Change Management Tool, – Information repository needs, data mining and analysis requirements (through BI tools)– Expanded rollout of common components and tools • eVista, Clarity PPM tool, enterprise content management, collaboration tool, eForms RFP and RFS’ to be Released
Over the Next 6-8 Months
– GSDC typically issues about 150 RFS requests annually • Specialist expertise in PeopleSoft, Oracle, Domino, etc. • Project Management, Architecture, Services Management disciplines Contact Information
Office of the CIOGovernment Services Delivery Cluster


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