Microsoft word - terms & conditions.doc

HIPER RENT A CAR: TERMS - CONDITIONS - EXTRAS - LOCATIONS
Rates are inclusive of: IVA (VAT) local TAX at 18%, Unlimited Mileage, CDW Third party liability
insurance, Super CDW (No Excess), Bail Bond and PAI.
Rates are not inclusive of: Any extra, Delivery Charges, Out of Hours, One Ways, Fuel Deposit,
Maximum Duration: Rates are for a maximum of 30 days. Longer bookings are on request and you
Rates Increases: Rates can be unilateral y increased by Hiper Rent a Car with previous advice of at

MANDATORY FEES FOR PARTNERS:
Cancellation Fees: 5% of net rate if cancel ation is done 14 or less days before first day of booking.
No Show Fees: 5% of net rate.

CUSTOMERS´ MINIMUM REQUIREMENTS:
Credit Card: Customer must hold valid credit card. It must belong to the person who holds it. No debit
Minimum Ages: For categories A1-B1-D1-E- F-J: 21 years and one year of experience. For al other
categories: 25 years and two years experience
Maximum Ages: For al categories 80 years
Not giving the car: We reserve the right to give the car to any person that we consider could damage

AVAILABILITY AND STOP SALES:
Free Sale: For categories A1 - B1 - D1 - E - F
On request: Al other categories (unless Hiper makes an exception)
Maximum Rental Period: 30 days. Rates are structured for this maximum. Longer bookings are on
request and you must require availability and prices to our bookings department. Stop Sale Method: Stop sale period affects to any booking that is inside it even tough the booking
starts before stop sale period. Partners have as much as six hours after we send stop sale to send
bookings. Stop sales wil not be sent on Saturday or Sunday.
CREDIT TERMS (PRE-PAID):
For Pre-paid Bookings: Partners commit not to accumulate more than one pending unpaid monthly
invoice at the time. An invoice should be paid at most 30 days after being sent by Hiper Rent a Car. If
partner accumulate two unpaid invoices Hiper reserve the right to cancel al Pending-to-be served Late Payment Fee: Invoices paid later than 30 days after being sent wil be recharged with a 3%

SPECIAL IBIZA REQUIREMENTS TO CONFIRM BOOKINGS:
1. Address where customer wil be staying in Ibiza must be provided with reservation data. 2. Customer Mobile Phone while staying in Ibiza must be provided with reservation data. 3. Credit card is mandatory in al cases, so customer must be warned to hold it. 4. No vehicle replacement wil be given to customers having had an accident for which they are responsible, unless Hiper considers this replacement can be given.
PETROL POLICY
The customers can choose between full-to-full or full-to-empty while pick up the car. The partner
must explain clearly the customer our fuel policy. We have the two options as fol ows:
1. Full-to-full: Possible for rentals of 6 or less days that are returned to our office between 08:00 and
22:00 hrs. It is possible for a ful -to-ful pre-authorization (no charge) on credit card 2. Full-to-empty: The fuel wil be charged directly on car col ection in the below cases:
2.1. Rentals of 7 or more days are always ful to empty 2.2. Cars returned between 22.00 and 08:00 are always ful to empty Fuel deposit prices can vary depending on the car model and fuel market prices in force at the moment of receiving the car. Note that there can be different fuel deposit prices for one same category. Al extras must be paid upon car col ection. The payment must be done in al cases with a credit card. The Partner must warn the customer in the printed voucher about it. 30 + 18% VAT (For rentals of 1 to 3 days, free from 4 days) 18 + 18% VAT (For rentals of al durations) 3 /day + 18% VAT (Maximum 33 + 18% VAT) for drivers with ages Optional Insurance. Minimum 12 + 18% VAT. From 7 days 2 /day + Available at our reception at 5 /day VAT included + 175 excess Available at our reception at 7 /day VAT included + 175 excess Ciutadel a Harbour Delivery: 25 + 18% VAT in office hours (8-13 and 17-20). If Harbour delivery Is out of hours additional extra of 18 + 18% VAT wil be charged.
We strongly recommend the customer to cal us before coming for this deliveries to +34 971 269911 to re-confirm in case of pay-in-col ect 9 /hour + VAT each hour or fraction after agreed returning time. We wil cover service only until 22:00 hrs. 40 + 18% VAT both ways for rentals of 2-6 days. Free from 7 days.
Mallorca: Deliveries in: Deya, Sol er, Val demossa, Calas de Mal orca,
Andraitx, Sant Elm, Colonia S.Jordi, Colonia S.Pere Only from 11:00 am. Drivers must al ow 70 minutes time to get their vehicles when booked hotel deliveries. Also should contact Hiper to confirm delivery time on number 0034 971 26 99 11 Ibiza: Deliveries in: Airport,
Figueretes, Playa d'en Bosa, San Antonio.
DAMAGES THAT ARE EXCLUDED FROM THE SUPER CDW COVERAGE:

Very important: Customers must be warned that Super CDW do not cover al risks, only exclude a
payment of an excess. The items non-covered by the Super CDW are listed below. It is responsibility of the partner to inform the customers about this matter. We strongly recommend to include it in the • Damage to the underside of the vehicle • Tow truck charge when it is the client’s fault • Damage to the window glasses or the windscreen • Damage to the upholstery or returning the car extremely dirty • Damage to the tyre (puncture of a tyre) • Lost or stolen car parts (spare wheel, jack, etc). If they are stolen the client must report it to the Police, if not the cost wil be charged to the client. • Driving under the effects of alcohol or drugs • Any Damages to the vehicle that are not on an accident report. When receiving the vehicle the client is given an accident report and instructions on how to fil in al details. Paying the Super CDW does not exclude the client, under any concept, from doing this therefore if the accident report is not fil ed in the damages wil be charged to the client directly HIPER RENT A CAR LOCATIONS AND SCHEDULES

MALLORCA AIRPORT CENTRALOFFICE:
Mallorca Airport (Shuttle Bus): Son Garcías s/n 07610 Ca´n Pastil a, Palma. Phones: 971 269911 –
971 262223 Fax: 971 492000. Very Important: Please find our representative dressing a yel ow shirt at
the Meeting Point (Punto de encuentro ó Treffpunkt) outside the gates in the Arrivals Terminal. The clients wil be taken to our office three minutes away from the airport with our free shuttle bus service. Opening hours: Apr-Oct: from 08:00 to 22:00 (service 24 hours a day). Nov-Mar: from 08:00 to

MALLORCA NORTH:
Puerto Pollença Office: (North Hub) Cal e Juan XXIII, esq. El Cano 47470, Puerto Pol ença.
Phones: 971 866768 Fax: 971 866819. Opening hours: Apr-Oct: from 08:00 to 13:00 and 17:00 to
20:00. Nov-Mar: from 08:00 to 13:00 (we cover service)
Alcudia Office: Av. Pedro Más i Reus 36A 07410 Alcudia . Phones: 971 890539 Fax: 971 890542
Opening hours: Apr-Oct: : from 08:00 to 13:00 and 17:00 to 20:00. Nov-Mar: Closed (We cover
C´an Picafort Office: Via Diagonal, esq. Cal e Bahía, Son Bauló C´an Picafort. P.: 971 850072 Fax:
971 850162. Opening hours: Apr-Oct: from 08:00 to 13:00 and 17:00 to 20:00. Nov-Mar: Closed
(We cover service from Puerto Pol ença)
MALLORCA EAST:
Cala Millor Office (East Hub): Ca S´hereu 12 07560 Cala Mil or, Son Servera . Phones: 971 813753
Fax: 971 813752. Opening hours: Apr-Oct: from 08:00 to 13:00 and 17:00 to 20:00. Nov-Mar: from
Capdepera Office: Pol.Ind. Capdepera solares 41-42 Capdepera. Phones: 971 818417 – 971 819007
Fax: 971 818453.Opening hours: Apr-Oct: from 08:00 to 13:00 and 17:00 to 20:00. Nov-Mar:
Closed (We cover service from Cala Mil or) Cala Ratjada Office: Cal e Nereidas 25 07580 Cala Ratjada. Phones: 971 566579 – 971 566512.
Opening hours: Apr-Oct: from 08:00 to 13:00 and 17:00 to 20:00. Nov-Mar: Closed (We cover
Cala D´or Office: C/ S´Espalmador s/n 07669 Cala D´or, Santanyi: 971 659292 Fax: 971 659293.
Opening hours: Apr-Oct: from 08:00 to 13:00 and 17:00 to 20:00. Nov-Mar: Closed (We cover

MALLORCA WEST:
Palmanova Office (West Hub): Paseo París, 4 07181 Palmanova, Calviá . Phones: 971 135707 Fax:
971 135605 Opening hours: Apr-Oct: from 08:00 to 13:00 and 17:00 to 20:00. Nov-Mar: from 08:00
Santa Ponça Office: Cal e Ramón de Moncada 9, 07180 Santa Ponça, Calviá. Phones: 971 691214
Fax: 971 361301. Opening hours: Apr-Oct: from 08:00 to 13:00 and 17:00 to 20:00. Nov-Mar:
Closed (we cover service from Palmanova)
MENORCA:
Mahon Airport Office (Shuttle Bus): Cal e Artrutx, 19 Polígono Poima 07714 Mahon. Phones: 971
368163 – 971 369122 Fax: 971 352569. Very Important: Please find our representative dressing a
yel ow shirt at the Meeting Point (Punto de encuentro ó Treffpunkt) outside the gates in the Arrivals Terminal. The clients wil be taken to our office five minutes away from the airport with our free shuttle bus service. Opening hours: Apr-Oct: from 08:00 to 22:00 (service 24 hours a day). Nov-Mar: from
08:00 to 13:00 (service 24 hours a day). Calan Bosch Office: Centro Comercial “La Plaza”, Urb. Calan Bosch 07769 Ciutadel a. Phone: 971-
387917. Opening hours: Apr-Oct: from 08:00 to 13:00 and 17:00 to 20:00.Nov-Mar: Closed (We cover
Ibiza Airport Office (Shuttle Bus): Carretera de Sa Caleta s/n San Francisco – San José 07818 Ibiza.
Phones: 971 395720 – 971 395737 – 971 308280 Fax: 971 395684. Very Important: Please find our
representative dressing a yel ow shirt at the Meeting Point (Punto de encuentro ó Treffpunkt) outside the gates in the Arrivals Terminal. The clients wil be taken to our office two minutes away from the airport with our free shuttle bus service. Opening hours: Apr-Oct: from 08:00 to 22:00 (we cover
service from 07:00 to 02:00 - From 02:01 to 06:59 we do not serve cars). Nov-Mar: Closed (We cover

Source: http://www.mietwagenmarkt.de/pdf/rentalterms/Hiper_en_2009-10-29.pdf