Medicare Drug Plans Should Lift Restrictions on Mental Health Drugs
Restrictions imposed by Medicare Part D drug plans on mental
health drugs are preventing people with Medicare from complying with
established drug regimens that keep them stabilized.
Although drug plans are required by the Centers for Medicare and
Medicaid Services (CMS) to cover “substantially all” antipsychotics and
antidepressants, there is no strict prohibition against the imposition of
Rather than allowing doctors to determine their patients’ treatment—a core principle of
the Medicare program—Congress created a drug benefit that allows insurance companies
administering the drug benefit to limit treatment options. These limitations can have devastating
consequences for people stabilized on mental health medications. Recognizing this potential,
CMS has tried to impose minimum coverage standards but has failed to bar utilization
management techniques that can effectively deny coverage to essential medicines.
Utilization management techniques restrict access to medications included on a formulary
in three ways. First, plans may require prior authorization before they will cover a certain drug,
demanding that physicians certify specific diagnoses that are necessary for coverage. Second,
they may impose step therapy—the requirement that an alternative, cheaper, medicine is first
tried and shown to be ineffective or cause adverse side effects before a more expensive drug will
be covered. Finally, plans can impose quantity limits on certain drugs. Quantity limits can
specify the number of pills a particular drug a plan will cover each month or they can cap the
total number of drugs it will cover at a set amount.
A review of plan formularies finds that some plans require prior authorization or step
therapy for the atypical antipsychotics Risperdal and Zyprexa used to treat schizophrenia. Other
plans impose quantity limits that limit the monthly dosage on these drugs and others in the same
class. Among antidepressants, some plans place quantity limits, prior authorization or step
therapy on Cymbalta, Zoloft and even generic Prozac.
There are widespread reports of people with Medicare and those who advocate on their
behalf finding it extremely difficult, if not impossible, to obtain prior authorization or an
exemption to quantity limits from Part D plans. Among the most common problems is the
inability to get through to the customer service lines to start the process to obtain coverage. The
lack of standard prior authorization or formulary exceptions forms among plans also impedes the
ability of plan enrollees, their physicians or counselors, to obtain approval for restricted drugs.
These obstacles in turn have led to the refusal of some physicians to process the required
paperwork and obtain the necessary documentation required by the plans.
As a result, the utilization management restrictions imposed by plans act as a de facto
exclusion of certain drugs, undermining the mandate that plans cover “substantially all” mental
health drugs. It also subverts the goals of CMS guidance that deals specifically with the impact
of utilization management techniques. For drugs that are covered, but subject to step-therapy or
prior authorization restrictions, plans “should ensure that procedures limiting access are
appropriate in situations in which a new enrollees is already stabilized on a drug or has already
tried lower step agents.”i For patients stabilized before enrollment on drugs in six classes—
antidepressants, antipsychotics, anticonvulsants, antineoplastics (cancer medications),
immunosuppressants and antiretrovirals, CMS expects that “plans would not use management
techniques like prior authorization or step therapy, unless a plan can demonstrate extraordinary
The access problems reported during the first month of the drug benefit prompted CMS
to tell plans they should also provide temporary supplies of drugs that are restricted by prior
authorization or step therapy, as well as for drugs that are excluded from formularies. The
continued concern that people with Medicare would again be turned away at the pharmacy
counter without their drugs then prompted an extension of the transition period through March.
Neither of these measures, even if universally applied by Part D plans and systematically
enforced by CMS, will permanently solve the access problems that utilization management
restrictions, including quantity limits, present for people with mental illness.
The overwhelming majority of the new enrollees in Part D who take mental health drugs
are on established drug regimens. They are not new patients. Their physicians have already
prescribed specific medicines and specific dosages of those medicines often after having tried
alternatives that were ineffective or had adverse side effects. Patient compliance with drug
regimens is crucial for the medicines to be effective; restrictions that interrupt treatment or force
a switch to a medicine that is less effective or has adverse side effects can prompt patients to
The potential impact of impaired access to these drugs is great. One in five older adults
and over half of people on Medicare because of disability have a mental or cognitive
impairment.iii Older adults have the highest suicide rate in the United States.iv Furthermore,
nearly forty percent of “dual eligibles”—2.5 million individuals—have a cognitive or mental
Plans that impose blanket restrictions on mental health drugs, whether they require prior
authorization, step therapy or impose quantity limits, clearly have not heeded CMS’ call to
impose such restrictions only in “extraordinary circumstances.” Rather these restrictions will
affect the majority of people with Medicare who are stabilized on these medicines. Moreover, the
lack of consistent procedures among plans and the chronic understaffing of customer service
departments have turned these restrictions into insurmountable barriers.
In its draft formulary guidance for 2007, CMS recognized the likelihood that these
utilization management restrictions would impact patients already stabilized on drugs in the six
protected classes, including antipsychotics and antidepressants. CMS cautioned plans against
imposing them if it could not distinguish at the pharmacy counter between initial prescriptions
“Part D plan sponsors may not implement prior authorization or step therapy
requirements that are intended to steer beneficiaries to preferred alternatives within these classes
who are currently taking a drug. If a plan cannot determine at the point of sale that an enrollee is
not currently taking a drug (e.g. new enrollee filling a prescription for the first time), plans shall
treat such enrollees as currently taking the drug.”
For its new enrollees this year, plans have no records of prior drug use. Pharmacies may
or may not have such records. However, the experience during the first weeks of the new drug
benefit, make clear that the lines of communications between pharmacies and drug plans are
unable to efficiently and consistently override restrictions in the plans’ claims processing
systems. Consequently, people with Medicare are being denied temporary fills of drugs subject
to such restrictions, in effect proving that plans cannot distinguish between initial prescriptions
and maintenance prescriptions that should trigger temporary fills.
Once those temporary fills run out, the same problems will surface when pharmacists
seek to exempt patients stabilized on mental health drugs from step therapy or prior authorization
requirements. Given this history and given that the vast majority of Part D enrollees should not,
in CMS’ own view, be subject to these restrictions, CMS should immediately require plans to
remove all utilization management restrictions on mental health drugs and the other drugs in the
Recommendation: CMS should require Part D plans to lift all utilization management restrictions— quantity limits, prior authorization and step therapy–on antipsychotics and antidepressants, anticonvulsants, antineoplastics (cancer medications), immunosuppressants and antiretrovirals. These requirements should be enforced and backed up by meaningful sanctions.
i Centers for Medicare & Medicaid Services. Information for Part D Sponsors on Requirements for a Transition Process. March 16, 2005. Found at: http://www.cms.hhs.gov/pdps/transition_process.pdf.
ii Centers for Medicare and Medicaid Services, “Why is CMS requiring “all or substantially all” of the
drugs in the antidepressant, antipsychotic, anticonvulsant, anticancer, immunosuppressant and HIV/AIDS
categories?” (Part D plans are barred from imposing step therapy or prior authorization, but not quantity limits, on
antiretrovirals used to treat HIV/AIDS with the exception of one drug, Fuzeon.)
iii The Henry J. Kaiser Family Foundation, “The Faces of Medicare: Medicare and the Under-65 Disabled,” July
1999. Found at: http://www.kff.org/medicare/1481-index.cfm.
iv American Psychological Association, “Facts about Suicide in Older Adults.” Found at:
http://www.apa.org/ppo/issues/oldersuicidefact.html.
v MedPAC, Report to Congress: New Approaches in Medicare, June 2004, p. 72. Found at:
http://www.medpac.gov/publications/congressional_reports/June04_Entire_Report.pdf
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